The Running Toilet Book: Chapter 4 — People Depend on Systems (LeakBird)
The manager relies on systems, the leader relies on people.
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Anything that can go wrong will go wrong.
Murphy’s Law
When it comes to running toilets, you can’t rely on your tenants to report them, unless you have a system in place. In other words, people depend on systems. Chapters 5 and 6 will explore systems in further [...]