Cleveland Water District Shuns Complaints from Landlords, Business Owners, Even Though They have Majority (PlainDealer)
(April 20, 2009, The Plain Dealer)
Landlord James Kelly isn’t convinced. He has wrestled with the division for four months over a $1,300 combined water and sewer bill — five times larger than normal for a house he owns in Cleveland. The house is empty, and at one point the water was turned off for repairs. He said wading through the division’s customer-service process is laborious.
“It’s crazy. Each time I go down [to the office], I work with someone different,” he said.
Kelly said that lacking a final arbitration destination, he is likely to continue going in circles.
Jackie Robertson of Twinsburg said he is baffled by his own problem. He’s trying to contest a bill from a house he lived in for six years. He moved seven months ago but still owns the first house, which is unoccupied.
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